Ryan Sherlock

Core Strength: Scaling Engineering Enablement and Infrastructure for Fun and Profit

16.15-17.00

Platform Engineering is a hot topic, we understand why this is important, but there are very few information how to make that happen. This will be a practical and pragmatic talk about Intercom’s journey.

Ryan Sherlock leads the core technologies group at Intercom, where he’s responsible for the tooling, enablement, and operational ownership of the building blocks that power Intercom’s AI-first customer service platform. With a passion for building lean, high-performing teams with a strong sense of ownership, Ryan focuses on driving innovation and efficiency at scale. A former professional cyclist, Ryan blends endurance and agility into both his work and life. He lives in Dublin, Ireland.